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Rider Rules & Policies

Photo and Video Policy

Here at the New Orleans RTA, we are proud of our city and our transit system. You are welcome to take pictures and video of the system and of the sights you see when riding it.

We ask that you use compact, handheld cameras when you’re taking pictures or video, because large equipment can bother other riders and create safety issues. We also ask that you restrict your filming to only the public areas of the RTA system.

Here are some other points to keep in mind about taking pictures and video when using the RTA system:

  • Images and video you take may only be used for personal use. For professional and commercial use, please visit our Commercial Film and Photography Requests page.
  • Extra equipment like cables, lighting rigs, and tripods are not allowed.
  • Don’t block aisles or get in the way of people getting on and off busses and streetcars.
  • Don’t block the path of busses and streetcars.
  • Watch out when backing up to get a wider view. You could fall or step into traffic.
  • Don’t take flash pictures of RTA drivers.
  • Follow any instructions from RTA drivers about what is or isn’t OK about photography and video on the RTA system.

Service Animals Policy

Service animals accompanying customers with disabilities are allowed on-board RTA vehicles. Persons with disabilities who use service animals may board with the service animal regardless of fare category. Operators may ask any passenger if their animal is a service animal and/or if the animal assists them with their disability, but may not require certification or identification for service animals. Passengers using service animals must keep their animals under control and the animal must not pose a threat to other passengers. Failure to do so may result in the passenger being requested to exit the bus. If the animal is a pet, it must travel in a carrier and the cage or carrier must fit on the person’s lap.

Eating and Drinking Policy

Eating and drinking is not allowed aboard RTA vehicles.

Other RTA Policies

GoMobile Policy 
Privacy Policy
Jazzy Pass Refund/Replacement Policy
RTA Pass Refund Policy
Safety and Security
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